Information Management Consulting

Structured knowledge.
Exceptional
outcomes.

LONA Consult partners with organizations to design, migrate, and govern information systems that actually work, from information architecture to enterprise knowledge management.

"A women-owned consultancy, engineering the information systems that make organizations smarter, faster, and more resilient."

4
Information Management Practice Areas
3
Engagement Tiers
AI
Automation Built-in
98%
Client Retention
Information Architecture→
Taxonomy & Metadata→
Knowledge Management→
Content Governance→
How We Work

A proven framework for information transformation

01
Discovery & Audit

We map your information landscape. What exists, where it lives, and how (or whether) it flows through your organization.

02
Strategy & Architecture

We design a future-state Information Management system aligned to your goals, your users, and your technical environment.

03
Implementation

From taxonomy to migration execution, we deliver with precision, and we don't leave until it works.

04
Governance & Enablement

We build the playbooks and workflows that keep your information systems healthy long after we're gone.

"Information isn't just a resource, it's the connective tissue of every high-performing organization."

Ready to bring order to the chaos?

Start with a 30-minute discovery conversation about your information challenges.

Practice Areas

Information Management Services

Five integrated disciplines. Each with AI automation opportunities built in from the start.

Practice Area 01

Information Architecture

Design intuitive structures that help users find what they need, with AI-powered semantic search and behavior-driven navigation optimization.

🏛️
Site Structure Design

Organize your digital estate into logical, scalable hierarchies that serve users and search engines.

  • Content hierarchy mapping
  • User journey alignment
  • Site tree design & documentation
🧭
Navigation Design

Build navigation systems that adapt to user behavior and auto-adjust for findability.

  • AI-powered semantic search integration
  • User behavior analysis → auto-adjust navigation
  • Global & local navigation frameworks
🏷️
Labeling Systems

Consistent, user-tested labeling that reduces cognitive load and improves wayfinding.

  • Label audits & user testing
  • Controlled label vocabulary
  • Multi-channel labeling standards
Practice Area 02

Taxonomy & Metadata

Design classification systems and metadata foundations that make content findable, consistent, and sustainable, from controlled vocabularies to governance standards.

📖
Controlled Vocabularies

Authoritative term lists that standardize how your organization describes its content and concepts.

  • Term list development & governance
  • Synonym & variant management
  • Vocabulary maintenance workflows
🌳
Classification Frameworks

Hierarchical and faceted classification systems aligned to your users' mental models.

  • Tagging structures & hierarchies
  • Smart classification systems
  • Faceted browse design
🏗️
Metadata Models & Standards

Structured metadata schemas that are fit-for-purpose across content types and platforms.

  • Metadata schema design
  • Standards selection & mapping (Dublin Core, Schema.org)
  • Cross-platform metadata alignment
⚖️
Metadata Governance

Policies and accountability structures to keep metadata accurate, consistent, and up to date.

  • Governance policy design
  • Metadata steward roles
  • Ongoing quality monitoring
Practice Area 03

Knowledge Management

Design systems that capture, preserve, and surface organizational knowledge, so when someone joins, transfers, or leaves, the information they need is already there, organized, and findable.

💡
Common Challenge We Solve
Is your onboarding experience a black hole?
New employees join and can't find materials, process guides, or documentation from the person before them. That's not an onboarding problem. It's a knowledge management problem. We help organizations build the systems that make role documentation, team resources, and institutional knowledge accessible from day one, before someone new even walks through the door.
📥
Knowledge Capture

Workflows and tools to systematically capture role-specific knowledge, processes, and institutional expertise before it walks out the door.

  • Role documentation frameworks
  • Process guide templates
  • Expert interview & handover frameworks
🔁
Knowledge Sharing

Platforms and practices that make knowledge accessible across teams, roles, and locations, especially for new team members.

  • Onboarding knowledge hubs
  • Knowledge sharing platform design
  • Community of practice enablement
🗄️
Knowledge Repositories

Structured repositories that make knowledge findable, maintainable, and governed, so no one has to ask "where do I find that?"

  • Repository architecture design
  • Search & findability optimization
  • Access control & permissions
🔐
Knowledge Retention

Systems that ensure critical knowledge survives role transitions, team changes, and organizational growth.

  • Role transition documentation
  • Succession knowledge planning
  • Institutional memory preservation
Practice Area 04

Content Governance

Establish the roles, frameworks, and workflows that keep your information ecosystem healthy, compliant, and self-sustaining long after we're gone.

🔎
Content Audit

Inventory, assess, and prioritize your content estate, identifying what to keep, archive, or remove to improve findability and reduce bloat.

  • Full content inventory & assessment
  • Keep / archive / delete decisions
  • Duplicate & outdated content identification
👥
Roles & Responsibilities

Define clear content stewardship roles and accountability structures across the organization.

  • Content owner & steward mapping
  • RACI frameworks
  • Governance committee design
⚙️
Publishing Workflows

Streamlined publishing pipelines that enforce quality and compliance at every step of the content lifecycle.

  • Workflow design (approvals, publishing)
  • Review cycle management
  • Version control standards
🏛️
Governance & Systems Frameworks

Comprehensive governance frameworks that define how information systems are structured, maintained, and evolved over time.

  • Governance model design
  • Systems framework documentation
  • Standards & compliance alignment
🔄
Review & Maintenance

Ongoing governance cycles that keep your information estate current, accurate, and compliant.

  • Content lifecycle alerts & schedules
  • Quarterly review cycle design
  • Governance health dashboards
Engagement Tiers

How we engage

Every engagement is bespoke, scoped to your actual challenge, not a fixed package. These tiers describe the depth of our involvement, not a catalogue of off-the-shelf services.

Tier 1 — Foundational
Audit

For organizations beginning their Information Management journey or needing a clear-eyed starting point before committing to implementation.

Engagement Type
Discovery & Strategy
Typically 2–4 weeks
  • Information Management Current State Assessment
  • Content Audit (scoped to your estate)
  • Gap Analysis & Recommendations
  • Taxonomy & Metadata Framework (starter)
  • Information Management Roadmap Document
  • Stakeholder Workshops
Tier 2 — Implementation
Design & Deliver

For organizations ready to implement a comprehensive Information Management framework, with AI automation embedded from the start.

Engagement Type
Full Delivery
Typically 6–12 weeks
  • Everything in Audit
  • Full Information Architecture Design & Navigation System
  • Content Migration Planning & Execution
  • AI-Assisted Content Mapping & Tagging
  • Taxonomy, Metadata Models & Governance
  • Knowledge Repository Setup
  • Publishing Workflow Design
  • Team Enablement & Handover
Tier 3 — Enterprise
Transform

For large organizations requiring full-scale Information Management transformation with embedded AI systems and a long-term strategic partner.

Engagement Type
Strategic Partnership
Retainer or multi-phase project
  • Everything in Design & Deliver
  • AI Internal Knowledge Assistants
  • Automated Compliance & Retention Flagging
  • Publishing Workflow Automation
  • Semantic Search Integration
  • Metadata Enrichment Pipeline
  • Dedicated LONA Consult Lead
  • Ongoing Managed Services & Reviews
Small Business Tier

Start Right

For small and growing businesses ready to stop operating on instinct and start building systems that actually work, from day-to-day tools to the processes that run them.

Who this is for

You're running a business that's growing faster than your systems can keep up. Things are getting lost, duplicated, or handled inconsistently. You need operational clarity, not a 12-week enterprise project, but the right tools set up the right way, with clear processes your team can actually follow.

What you get
🛠️
Operational Tool Setup We identify, configure, and implement the right tools for your business: CRM, project management, collaboration, and document management systems tailored to how you actually work.
🔄
Business Process Design We map your core business processes and design clear, repeatable workflows so your team isn't reinventing the wheel every time.
📁
Information Foundations Basic information architecture, file naming conventions, folder structures, and storage systems so your business information is organized from the start.
👥
Team Enablement Hands-on training so your team knows how to use the systems we build, and can maintain them without coming back to us every time.
Tools we work with
Notion
Asana
Monday.com
SharePoint
Confluence
Google Workspace
Slack
Microsoft 365
Adobe Experience Manager
& more
Engagement Type
Setup & Enablement
Timeline
2–6 weeks
Delivery
Remote
Modular Add-Ons

Standalone services for specific needs

Need one capability without a full engagement? These can be delivered standalone or bolted onto any tier.

🔍
Information Management Health Check

Rapid assessment of your current Information Management maturity with a prioritized action list. Ideal before committing to a full engagement.

🤖
AI Automation Sprint

A focused 4-week sprint to design and deploy one AI automation workflow, EX: auto-tagging, content QA, or knowledge extraction.

🎓
Information Management Team Training

Half or full-day workshops to upskill your team on taxonomy, metadata, governance, or AI-assisted Information Management.

📋
Governance Policy Package

Complete governance policies, roles & responsibilities matrix, and review cycle templates, ready to implement.

Not sure where to start?

Book a free 30-minute discovery call. We'll help you figure out the right scope and approach for your organization.

Our Work

Real challenges. Real results.

From knowledge repositories to global content migrations, here's how we've helped organizations take control of their information.

Featured Case Study
📡
Telecommunications · Information Architecture & Content Governance
Rebuilding Performance Content Infrastructure for a Global Telecom

A leading telecommunications company needed to scale its performance support content operation across priority business initiatives, projects, services, and systems. Working within Adobe Experience Manager, LONA Consult led the creation, editing, and governance of performance support content, collaborating with stakeholders and content owners to align authoring standards, establish quality assurance processes, and build documentation systems that gave teams reliable, accurate content when they needed it most. End-to-end testing and QA ensured every deliverable met relevance and accuracy standards before release.

E2E
QA & Testing Implemented
AEM
Platform Managed
Multi
Business Units Aligned
Content Governance Information Architecture Content Authoring QA & Testing
🤝
Non-Profit · Content Migration & Metadata
Platform Migration & DAM Governance for a National Non-Profit

A nationally recognized non-profit organization undertook a full platform migration from WordPress to Adobe Experience Manager. LONA Consult managed the rollout strategy and execution, implemented metadata tagging in the AEM content library and DAM to reduce content retrieval time, developed content fragments as reusable templates for web and email, and collaborated with UX/UI teams to ensure the digital content management experience met user needs throughout the transition.

Content Migration Metadata & DAM Content Templates UX Collaboration
💻
Software · Information Architecture & Content Governance
Confluence & SharePoint Transformation for a Global Software Company

A fast-scaling software company's Confluence and SharePoint environments had grown without structure: 1,500+ outdated or duplicate files, no metadata standards, and a team unable to find what they needed. LONA Consult streamlined both platforms, eliminating redundant content, redesigning library structures and permissions, developing classification frameworks for compliance alignment, and delivering hands-on training to drive adoption of version control and proper document handling.

Content Governance Taxonomy & Metadata SharePoint & Confluence Training & Adoption
1,500+
Duplicate Files Removed
35%
Storage Reduction
40%
Faster Content Retrieval
🏥
Healthcare · Content Governance & Digital Asset Management
Governance & Web Content Operations Across Two Healthcare Enterprises

Across two separate healthcare engagements, LONA Consult managed web content operations within AEM and Sitecore, authoring and updating policies, navigational elements, alerts, FAQs, and form content while enforcing brand, legal, compliance, and accessibility standards. DAM governance was implemented through version control, naming conventions, and asset lifecycle management. QA reviews identified and resolved errors before publishing, ensuring every patient-facing and member-facing experience was accurate, accessible, and aligned with organizational standards.

Content Governance DAM Management AEM & Sitecore QA & Compliance
Client Voices

What our clients say

Before this engagement, every team had their own way of storing and naming content. Afterwards, we had one shared language across the organization, and people could actually find what they needed.

VP of Digital Operations
Global Telecommunications Company

The migration was something we'd been dreading. LONA Consult made it manageable: clear strategy, clean execution, and a DAM we were finally proud to hand off to the team.

Director of Programs & Content
National Non-Profit Organization

Our Confluence was a black hole. LONA gave us structure, governance we could actually follow, and a team that finally knew where to put things. That matters when you're scaling fast.

Head of Engineering Operations
Software Company

Ready to become our next case study?

Book a free discovery call and let's talk about your information challenges.

Our Story

Women-owned. Information-obsessed.

LONA Consult is a women-owned boutique consultancy whose combined expertise spans information management, UX design, and business operations, built on the belief that well-structured information is a competitive advantage most organizations are leaving on the table.

Our Mission

Turning information chaos into organizational clarity

LONA Consult partners with forward-thinking organizations to design and implement information management systems that actually work: systems that are are findable, governable, and built to scale.

We specialize where information architecture meets practical business operations, where taxonomy design meets day-to-day governance, and where AI automation turns ambitious strategies into self-sustaining systems.

As a women-owned firm, we bring something beyond technical expertise. We bring a shared commitment to building something that lasts, and a personal investment in every client's success.

Our approach is diagnostic first, strategic always, and implementation-ready at every tier.

  • 🔍
    Diagnostic depthWe audit before we prescribe. Every recommendation is grounded in your actual information landscape.
  • 🏗️
    Systems thinkingTaxonomy, metadata, and governance are not silos. We design them as an integrated system.
  • 🤖
    AI-native practiceWe build AI automation into every engagement as a core delivery mechanism, not an afterthought.
  • 📈
    Scalable by designEverything we build is designed to grow with your organization, not require a rebuild in 18 months.
01
Clarity Over Complexity
Every system we design should make sense to the people who use it every day.
02
Strategy Before Tactics
We start with what you're trying to achieve and work backwards. Tools come last.
03
Built to Last
We design for governance, systems that hold up without constant babysitting.
04
Human-Led, AI-Augmented
We embrace automation where it amplifies expertise, never as a replacement for judgment.
The Team

The people behind LONA.

A women-owned team combining deep expertise in information management, user experience, and business operations, each bringing a distinct discipline, together delivering end-to-end capability.

Lesley Abegunde
Lesley Abegunde
Founder & Principal Consultant

Lesley founded LONA Consult to solve the problem she kept encountering across enterprise environments where organizations drowning in information they couldn't find, govern, or use. With a background spanning project management, content strategy, and information architecture, and experience at organizations including Verizon, AARP, and American Express Global Business Travel, she brings both the strategic vision and hands-on delivery expertise to transform how organizations relate to their information. She is expanding LONA's capabilities into platform implementation, helping clients not just design better information systems, but build and deploy them.

Theresa Abegunde
Theresa Abegunde
UX & Product Design Consultant

Theresa brings the user's perspective to every information challenge. A UI/UX designer and product strategist with experience at Publicis Sapient and Sainsbury's, she specializes in translating complex information architectures into intuitive, human-centered experiences. At LONA, Theresa ensures that well-structured information doesn't just exist. It surfaces beautifully, in the right place, at the right moment, for the people who need it most.

Brenda Abegunde-Olatunji
Brenda Abegunde-Olatunji
Operations & Client Engagement Consultant

Brenda brings operational rigor and entrepreneurial instinct to the LONA team. A procurement and sourcing specialist with deep experience in business operations, she ensures that every client engagement runs with clarity, structure, and accountability from kickoff to delivery. As the founder of Nigeria's first Asoebi technology platform, Asoebi Connect. Brenda also brings a builder's mindset, understanding what it takes to design systems that work at scale in the real world.

♀
Women-Owned Business
LONA Consult is proudly women-owned and operated. We are committed to building a consultancy that reflects the diversity of the organizations we serve.

Let's build something worth knowing.

Whether you have a complex challenge or just a nagging feeling that your information could work harder. We'd love to hear about it.

Insights & Resources

The LONA Consult Intelligence Brief

Practical thinking on information management, content governance, taxonomy design, and more, from practitioners in the field.

✍️
Coming Soon

Good things take time to write.

The Intelligence Brief is our space for honest, practitioner-led thinking on information management. No fluff, no filler. We're working on our first posts now. Check back soon, or get in touch and let us know what topics matter most to you.

🗂️
Taxonomy & Metadata
How to build classification systems that hold up over time, and the governance that keeps them honest.
🔄
Content Migration
What to do before you move a single asset, and the mistakes most teams make on the way.
📋
Content Governance
Practical governance frameworks your team will actually follow, not just audit-ready documents.
🏗️
Information Architecture
Designing structures that make information findable, and the navigation decisions that matter most.
🧠
Knowledge Management
How to stop institutional knowledge from walking out the door when people leave.
🛠️
Small Business Systems
Building the operational foundations that help small businesses grow without the growing pains.
Get In Touch

Let's talk about your information.

Whether you're facing a complex migration, struggling with content governance, or just not sure where to start, we're here for the honest conversation.

🌐
Website
lonaconsult.com
📧
Email
info@lonaconsult.com
📅
Discovery Call
30-min complimentary · Mon–Fri, 9am–5pm ET
⏱️
Response Time
Within 1 business day

Book a Discovery Call

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